At Phone Touch Finance, we value your trust in our services and aim to provide a hassle-free experience. As part of our commitment to transparency, we've updated our Refund and Cancellation Policy for Investment, Finance Cards to ensure clarity and fairness for all our users. Here are the key highlights:

A. Refund and Cancellation Policy for Finance Card

1. Cancellation Before Loan Availment: Users can cancel their Finance Card application before availing any loan offers.
2. No Refunds After Availing Loans: Once you have availed a loan from our partner lenders through the Finance Card, the cancellation window no longer applies, and refunds won't be initiated.
3. Cancellation Process: To request a cancellation and refund, simply reach out to our support team via email at support@phonetouchfinance.in or through the live chat feature on the webiste. Our team will guide you through the cancellation process.
4. Refund Eligibility: The Finance Card fee is non-refundable, and there will be no refund under any circumstances. Once a loan has been availed through the Finance Card from our lending partners, refunds will not be processed. This policy ensures clarity and transparency regarding the non-refundable nature of the Finance Card fee.
5. Secure Transactions: Rest assured that all refund transactions are carried out securely, maintaining the confidentiality of your financial details.

Please review the updated Refund and Cancellation Policy before applying for a Finance Card. We're dedicated to ensuring transparency and clarity in all aspects of our services.

B. Refund and Cancellation Policy for Investment

1. Refund Eligibility: Refunds for investments are subject to the terms and conditions of the specific investment product. Please refer to the investment agreement or contract for detailed information on refund eligibility.
2. Cancellation Process: To request a refund for your investment, please contact our support team at support@phonetouchfinance.in. Our team will guide you through the refund process based on the terms of the investment product.
3. Refund Processing Time: The processing time for refunds may vary depending on the investment product and the terms of the agreement. Our support team will provide you with an estimated timeline for the refund process.
4. Secure Transactions: We prioritize the security of your financial transactions and ensure that all refund transactions are processed securely and efficiently.

Before making any investment decisions, we recommend reviewing the refund and cancellation terms of the investment product to understand the eligibility criteria and process. Our support team is available to assist you with any questions or concerns regarding refunds for investments.

If you have any questions or require further assistance, our support team is available 24/7 to assist you. Your satisfaction is our priority, and we're committed to making your financial journey with Phone Touch Finance a positive and rewarding one.

C. Payment and Refund Policy - Secure and Streamlined

At Phone Touch Finance, we prioritize the security of your financial transactions and data. To ensure a smooth and safe payment process, we only accept payments made to our verified company bank account. Additionally, we initiate refunds exclusively to your verified bank account to safeguard your funds. Here's what you need to know:

1. Company Bank Account: When making payments for our services, kindly remit the amount to our official company bank account. This ensures that your payment is directed to the right source, providing you with a transparent and reliable payment process.
2. Refund Process: If eligible for a refund as per our Refund and Cancellation Policy, we will initiate the refund to the same verified bank account from which the payment was originally made. This stringent measure protects you from unauthorized transactions and ensures that your money reaches the correct destination.
3. No Third-Party Accounts: Please note that we do not process refunds to third-party bank accounts. To maintain the highest level of security, we strictly adhere to the policy of refunding to your verified account only.
4. Data Security: Rest assured that your banking details and personal information are treated with the utmost confidentiality. We employ robust security measures to safeguard your data and protect it from unauthorized access.
5. Verified Bank Account: Before initiating any transactions, please ensure that your bank account details have been verified with us. This verification process is essential to ensure the accuracy and legitimacy of your banking information.

We take pride in providing you with a secure and reliable platform for your financial needs. By adhering to these payment and refund guidelines, we aim to offer you a worry-free experience with Phone Touch Finance.

If you have any questions or require assistance, feel free to contact our dedicated support team. We're here to assist you every step of the way.

D. Return Policy

As a digital financial services provider, we do not offer physical goods for sale. Our services are entirely online, and all transactions are conducted electronically. Therefore, we do not have a return policy for physical goods, as our services are intangible and non-returnable.

If you have any questions or concerns regarding our services or transactions, please contact our support team for assistance. We're here to help you with any queries or issues you may have.

E. Shipping Policy

As a digital financial services provider, we do not offer physical goods that require shipping. All our services are delivered online, and transactions are conducted electronically. Therefore, we do not have a shipping policy for physical goods, as our services are intangible and non-shippable.

If you have any questions or require assistance with our services, please contact our support team. We're available 24/7 to assist you with any queries or concerns you may have.

F. Contact Us

If you have any questions or concerns regarding our Refund and Cancellation Policy, please feel free to contact our support team. We're here to assist you with any queries or issues you may have. You can reach us via email at support@phonetouchfinance.in or through the live chat feature on our website. Your satisfaction is our priority, and we're committed to providing you with a positive and rewarding experience at Phone Touch Finance.

Thank you for choosing Phone Touch Finance for your financial needs. We appreciate your trust in our services and look forward to serving you with excellence and integrity.

Best regards,
Phone Touch Finance Team